Water Damage Restoration

Florence's top-rated water damage restoration company

Emergency Water Damage Restoration Services

Water damage can strike suddenly and wreak havoc on your property, leaving you in need of immediate assistance. At 1st Call Disaster Services, we specialize in water damage restoration for residents of Cincinnati, OH, and Florence, KY. Our team is equipped to handle everything from initial water removal to complete restoration and remediation. Whether it’s from a flood, burst pipe, or other water-related issues, we offer comprehensive emergency restoration services to restore your home or business quickly and efficiently.

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1st Call Disaster Services, located in Northern Kentucky, is locally owned and operated by Shane Heilman. We have the skills and equipment to handle any size restoration project, and we take pride in providing our community with the highest level of customer service.

What We Do

At 1st Call Disaster Services, we understand the urgency of water damage situations. Our expert team provides emergency damage restoration services designed to address the problem swiftly and effectively. From water extraction and remediation to thorough water damage clean up, we ensure that your property is returned to its pre-damage condition. Our goal is to minimize disruptions and provide peace of mind during the restoration process.

Water Emergency

To-Dos

Shut off the main valve that controls all water getting into your property or the individual shut-off valve if isolated.
If shutting off the main valve, open all faucets to get any remaining water out of the plumbing system.
Don’t use electrical devices (switches, lights sockets, and shop vacs, etc.) in the affected areas.
Remove furniture and anything else of value from the area affected, especially soft goods (textiles, paper products, etc.). Place a square of plastic or a block of wood under the legs to elevate them above the water if items are not removable or are too large to move out of the area.
Call 1st Call Disaster Services who can handle water extraction, structural drying, sanitation, and any other services deemed necessary. We can also refer you to a good plumber.

Our Process

Our water damage restoration process is thorough and structured to ensure the best results. Here’s how we handle each situation:

Assessment

We start with a detailed inspection to determine the extent of water damage.

Water Extraction

Using advanced equipment, we remove all standing water from your property.

Drying and Dehumidification

We employ industrial-grade dehumidifiers and air movers to thoroughly dry the affected areas.

Cleaning and Sanitizing

We clean and sanitize all areas to prevent mold growth and further damage.

Restoration

Our final step involves repairing and restoring any damage to your property.

Types of Services

At 1st Call Disaster Services, we offer a comprehensive range of water damage restoration services to address various types of water-related issues. Our expert team is equipped to handle each situation with precision and care, ensuring that your property in Cincinnati, OH, or Florence, KY, is restored to its pre-damage condition.

Flood damage restoration involves a thorough intervention process designed to manage the significant damage caused by flooding. We begin with a detailed assessment and inspection to evaluate the extent of the damage and determine the best course of action. Powerful pumps and vacuums are used to remove floodwater quickly and efficiently. Following this, we implement advanced drying techniques to prevent secondary damage, such as mold growth, and conclude with comprehensive repair and restoration of damaged structures, including walls, floors, and ceilings.

Water removal is a crucial first step in the restoration process. Our approach includes rapid extraction of water from affected areas to minimize damage. We also establish containment measures to prevent the spread of water to unaffected areas and utilize specialized equipment for effective surface drying.

Water mitigation focuses on reducing the impact of water damage and preventing further issues. Our mitigation services encompass leak detection and repair to stop additional water from entering the property. We manage moisture levels to prevent mold and mildew growth and apply protective coatings and treatments to safeguard against future water damage.

Water abatement deals with removing and managing water damage while minimizing environmental and health risks. We handle contaminated water removal safely, ensuring that any hazardous materials are dealt with appropriately. Our services also include cleaning and disinfecting affected areas to create a safe and healthy environment and treating and eliminating unpleasant odors caused by water damage.

Water damage clean up is essential for restoring your property and ensuring its safety. This process involves clearing out debris and damaged materials from the property, followed by thorough cleaning and sanitizing of surfaces to prevent mold growth and bacterial contamination. Finally, we repair and replace damaged items and materials to restore your property to its original condition.

Contents cleaning and restoration focuses on salvaging and revitalizing the personal belongings and furnishings affected by water or flood damage. We start by inventorying and evaluating all affected items to determine salvageability. Using advanced cleaning technologies, including ultrasonic cleaning and ozone treatment, we restore a wide range of contents—from furniture and electronics to documents and textiles. Our meticulous process ensures that your valuable possessions are thoroughly cleaned, deodorized, and restored whenever possible, giving you peace of mind during the recovery process.

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We use cutting-edge technology and techniques to deliver the best results. This includes:

Thermal Imaging Cameras: For detecting hidden water damage.
Moisture Meters: To assess the moisture levels in materials.
High-Efficiency Dehumidifiers and Air Movers: To expedite the drying process.

These techniques ensure a comprehensive restoration process, safeguarding your property from further damage and mold growth.

Learn more about our process

DIY Tips and Preventative Measures

To help mitigate water damage, consider these DIY tips and preventative measures:

Regularly inspect your home for leaks and address any issues promptly.
Ensure gutters and downspouts are clear of debris to prevent water backup.
Install sump pumps in areas prone to flooding.

These techniques ensure a comprehensive restoration process, safeguarding your property from further damage and mold growth.

Remember, while DIY measures can help, professional intervention is crucial for severe Emergency Water Damage Restoration. For guidance and services, contact our experts

Navigating Insurance and Claims for Water Damage Restoration

Navigating insurance and claims after water damage can be challenging, but at 1st Call Disaster Services, we streamline the process for you.

We assist in documenting the damage thoroughly to support your insurance claim, ensuring all necessary details are captured. Our team works closely with insurance adjusters to facilitate a smooth claims process and address any questions that arise. By handling the insurance coordination, we help minimize delays and maximize your claim’s effectiveness.

Our goal is to make the entire process as stress-free as possible, allowing you to focus on getting your property back to normal.

Why Choose 1st Call Disaster Services?

Choosing 1st Call Disaster Services for your water damage restoration needs means you’re getting a dedicated team that puts your needs first. Our expertise in water mitigation and restoration, combined with our commitment to customer satisfaction, ensures that your property in Cincinnati, OH, or Florence, KY, is in capable hands. We handle everything from emergency response restoration to detailed remediation and repairs, giving you peace of mind during a challenging time.

24/7 Emergency Service
IICRC Certified Firm
Insurance Claims Assistance
Fast Dispatch for Commercial Properties
Full Team of Skilled Tradespeople and Technicians
Facilities Recovery Division

1st Call Disaster Services arrived promptly, after business hours, to address our flooded basement. They stayed until late night to make sure the situation was stabilized. Excellent Customer Service.

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Proudly Serving the Greater Cincinnati and Florence Area

We serve a two-hour circle around downtown Cincinnati!