What is a content packout?

A content packout involves the careful removal of personal belongings from a damaged home or business so they can be cleaned, restored, and stored in a safe environment. It’s a critical step in the restoration process to prevent further damage to your items.

How do I know if my items are salvageable?

Our trained technicians assess each item to determine its condition and likelihood of successful restoration. Items with extensive mold, fire, or water damage may be considered non-salvageable, but we’ll always explain our decisions and provide documentation.

Is my stuff safe while in storage?

Yes. At 1st Call Disaster Services, we store your belongings in a secure storage facility or in a container that you can access on your property. We track every item with a detailed inventory system to ensure nothing is lost or misplaced.

How long does the content cleaning process take?

Timing can vary depending on the extent of damage, the number of items, and the type of cleaning required. Some items may be restored within a few days, while more delicate or complex cases can take longer. We’ll keep you updated throughout the process.

Do I need to be present during packout?

Not necessarily. We’ll coordinate with you to schedule the packout and inventory process. Once authorized, our team can handle the logistics. We do encourage you to be involved, especially when it comes to identifying high-priority or sentimental items.

Will my insurance cover content management services?

In most cases, yes. Content cleaning and packout services are typically covered under homeowners or commercial property insurance policies, especially if the damage resulted from a covered event like fire, flood, or mold. When in doubt, it’s always best to speak with your insurance provider about the specific details of your policy and scenario so that you are set up for success.

Do you offer emergency services?

Yes, we’re available 24/7. Whether you’ve just had a fire or experienced water intrusion, our emergency response team is ready to act quickly to protect and recover your contents before further damage occurs.