When water damage turns your home or business upside down, 1st Call Disaster Services is the team you can count on. We specialize in helping people recover from unexpected flooding, leaks, and water-related emergencies quickly, safely, and professionally.
We know how fast things can go from bad to worse, which is why we treat every call like an emergency. No matter the time, day, or size of the mess, we’re ready to respond. Whenever you need help, reach out to 1st Call right away.
Our team uses advanced water extraction methods, drying technologies, and professional mold testing to effectively address water damage. From initial mitigation to detailed remediation, we can handle all stages of water damage restoration to ensure your property is back to normal as soon as possible.
When roof damage disrupts your life, you can rely on our 24-hour response team to act quickly and restore your property’s integrity. Our experts use industry-proven techniques to ensure that any structural damage is addressed with professional care. Plus, we stand behind our work with one-year warranties to give you peace of mind that your property is protected for the long term.
Dealing with mold after water damage can be daunting. Mold poses health risks and can cause significant property damage if not addressed promptly. At 1st Call Disaster Services, we specialize in professional mold remediation services in Cincinnati, OH, and Florence, KY. Our expert team is equipped to handle all aspects of mold removal, ensuring your home or business is safe and mold-free.
With certified project team leaders, we manage fire and smoke damage restoration from start to finish. Our team is trained in removing smoke odor and cleaning all affected areas impacted by fire, heat, or soot to protect your health and home.
Florence, Kentucky is a fast-growing city in Boone County, located just south of Cincinnati. With a population of around 32,000, it balances suburban comfort with easy access to a major metro area. Florence is best known for the quirky “Florence Y’all” water tower—an accidental landmark that’s become a local icon and a point of civic pride.
Florence is a regional shopping hub. The Florence Mall draws visitors from across Northern Kentucky, and the city is packed with restaurants, big-box stores, and entertainment venues. It’s a place where retail thrives, but industry plays a major role too. With proximity to interstates and the Cincinnati/Northern Kentucky International Airport (CVG), Florence supports logistics, manufacturing, and tech-based employers.
Families appreciate Florence for its solid public schools and family-friendly parks like Florence Nature Park and the skate-friendly Stringtown Park. The city also has a minor league baseball team, the Florence Y’alls, which brings in crowds each summer and reflects the city’s quirky spirit.
Despite the growth, Florence retains a working-class edge and a no-frills charm. It’s not trying to be trendy—it’s focused on being livable. The city is investing in infrastructure and development while keeping housing affordable compared to nearby areas.
Posted on Ben LanichTrustindex verifies that the original source of the review is Google. 1st Call Disaster Services answered the call at our home Memorial Day weekend. A faulty water supply line soaked our basement living space and jeopardized all contents in it. After reaching out to 1st Call on a Saturday they had Clint dispatched within the hour. Clint was on time, thorough and clean. He got our basement dried out in quick order. Very happy with their work and timelessness.Posted on Chelsea IsfortTrustindex verifies that the original source of the review is Google. What started as a nightmare quickly turned into a smooth, speedy recovery thanks Clint and Jonah! The water damage inside my home was extremely overwhelming, but from the time I called them it has been taken with such care! Physically and mentally, knowing these gentlemen cared so deeply for the work they are doing. Between communication, the work put into the job, and compassion I was in good hands! I cannot thank them enough, please be sure to call or refer 1st call disaster services if a Tragedy happens to you or someone you know.Posted on Kellea AllemanTrustindex verifies that the original source of the review is Google. Fast, kind, great service. Thank you, Jonah, Clint, AJ, Brennan.Posted on Sheila CreasmanTrustindex verifies that the original source of the review is Google. Johah, AJ, Brennan and Clint were professional and responsive. I would definately recommend them.Posted on Matthew KreminskiTrustindex verifies that the original source of the review is Google. Recently my upstairs shower decided to start leaking through the floor and into my downstairs office. AJ, Jonah, Clint, and Brendan were quick on the scene to get my problem resolved. The crew was timely, communicative, knowledgeable, and extremely professional. I would recommend them to anyone experience water damage in their home.Posted on Sharon BroachTrustindex verifies that the original source of the review is Google. AJ BRENNAN AND CLI T WER WONERFULPosted on J WTrustindex verifies that the original source of the review is Google. Clint from first call was very friendly and helpful and so was his helpers or coworkers aj and BrendonPosted on Nathan FinleyTrustindex verifies that the original source of the review is Google. AJ, Brennan, and Clint helped helped me out by taking out water damaged wood and drywall from my basement before the mold could set in. They were professional and got the work done quickly.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more










Call 1st Call Disaster Services right away. The sooner we can begin water removal and drying, the better we can protect your property from further damage and mold growth. Avoid touching electrical appliances, and stop the source of the water if it’s safe to do so.
In many cases, yes. We work directly with most major insurance providers and can help you navigate the claims process. Coverage depends on the source of the damage and your policy, so it’s best to contact your provider and let us assist with documentation.
Yes. We use advanced moisture detection tools and industrial equipment to locate and remove hidden water. Our goal is to fully dry and restore the affected area to prevent long-term issues.
Delaying treatment can lead to structural damage, mold growth, and the loss of personal property. Acting fast significantly reduces the cost and complexity of repairs.
Absolutely. Mold can begin growing within 24–48 hours in damp areas. That’s why we take every precaution during water restoration to fully dry and sanitize your space to prevent mold from taking hold.
Yes, we provide water restoration services for both homes and businesses. One of our areas of expertise is large loss restoration.Whether it’s from flood, fire, mold growth, biohazards or trauma, or anything in between, our large loss restoration team is ready to tackle all of your needs and get you back on track.