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EMERGENCY RESTORATION SERVICES in Florence, KY

Water Damage Restoration Service in Florence, KY

We’re Here When You Need Us Most

When water damage turns your home or business upside down, 1st Call Disaster Services is the team you can count on. We specialize in helping people recover from unexpected flooding, leaks, and water-related emergencies—quickly, safely, and professionally.

We know how fast things can go from bad to worse, which is why we treat every call like an emergency. No matter the time, day, or size of the mess, we’re ready to respond and restore.

What Causes Water Trouble?

You might be surprised at just how many things can lead to a water-related disaster. We’ve helped customers deal with:

  • Broken or frozen pipes
  • Overflowing toilets or sinks
  • Appliance leaks (like washing machines or water heaters)
  • Storm flooding or heavy rainfall
  • Roof leaks and foundation seepage

No matter the source, the result is the same. Your property is at risk, and quick action is needed. That’s where our team comes in.

From Water Removal to Full Recovery

Our job isn’t just to get rid of water. It’s to help you fully recover. Here’s how we do it:

  • Rapid Response: We’re available 24/7, and we’ll be there when you need us most.
  • Thorough Inspection: We figure out exactly where the water is and how bad the damage is.
  • Complete Water Removal: Our powerful pumps and vacuums eliminate standing water fast.
  • Drying and Dehumidifying: We dry every surface thoroughly to prevent mold and structural damage.
  • Sanitizing and Cleaning: We clean and disinfect every area affected by water to keep your home healthy.
  • Coordinated Repairs: If anything needs to be rebuilt or repaired, we’ll guide you through the next steps.

Why Homeowners Trust Us

We’ve built our reputation on trust, transparency, and results. Every member of our team is trained, certified, and dedicated to making sure the job gets done right the first time.

Our technicians don’t just show up with equipment, they show up with compassion. We know how stressful these situations can be, and we work hard to make the process as smooth and stress-free as possible.

Helping You Navigate the Insurance Process

Insurance claims can be confusing and time-consuming. We’ve helped countless customers navigate the process and get the coverage they’re entitled to. We’ll document the damage, work directly with your provider, and keep the paperwork from becoming a headache.

Local Experts Who Care

1st Call Disaster Services isn’t some big corporate operation. We’re a local business made up of people who live and work right here in your community. We care about doing what’s right, not just getting the job done.

That means honest communication, fair pricing, and service that’s built around your needs. With us, you don’t just get a contractor, you get a partner who can help you through the recovery process.

Call Now, Breathe Easier Sooner

Don’t let water damage linger and create bigger problems down the road. 1st Call Disaster Services is standing by to help with prompt service, proven expertise, and a genuine commitment to your peace of mind.

Let us help you take the first step toward a dry, safe, and fully restored space, because your home deserves nothing less. Give us a call now to get started.

Mold Removal & Remediation in Florence, KY

Mold Trouble? Count on 1st Call Disaster Services

Mold Can’t Wait—And Neither Should You

At 1st Call Disaster Services, we’ve seen firsthand how quickly mold can spread. What starts as a damp spot in the attic or a musty smell in the basement can turn into widespread damage in no time. When you give us a call, we respond quickly, because we know every hour counts.

Our team treats every mold situation like it’s happening in our own home, because that’s how much we care.

What Causes Mold Growth?

Mold loves moisture. It grows easily after water leaks, flooding, or even high humidity. Areas with poor ventilation like bathrooms, basements, and crawl spaces are especially vulnerable. Once mold spores land on a damp surface, they start growing and spreading, often behind walls or under flooring where you can’t see it right away.

That’s why we always perform a detailed assessment before jumping into action. It’s important to find out where the moisture is coming from and how far the mold has traveled.

Mold Removal Done the Right Way

We handle mold removal with care and precision. Our trained specialists isolate the affected area, use HEPA filtration systems to keep spores from spreading, and get to work cleaning and removing contaminated materials. Whether it’s drywall, insulation, or flooring—if it’s unsafe, we’ll take care of it.

Your safety is our top priority, and we follow strict industry standards to ensure the job is done right.

Our Approach to Mold Remediation

Once the visible mold is gone, our job isn’t over. Mold remediation is about fixing the problem at its source. That often means controlling humidity, repairing leaks, and making sure the space is dry and healthy going forward. We walk you through everything you need to know to keep mold from coming back.

It’s not just cleanup—it’s prevention, too.

Local, Professional, and Easy to Work With

We’re proud to be a company people can rely on. Our mold services are available for residential and commercial properties, and we work hard to minimize disruptions during the process. Whether it’s a small room or an entire structure, we take the same professional approach every time.

Our team communicates clearly, shows up on time, and treats your property with the respect it deserves.

Why Choose 1st Call Disaster Services?

We’re not a one-size-fits-all company. We tailor our services to your needs and provide honest, upfront advice about your situation. With years of experience under our belt and a genuine commitment to quality, we have become a go-to resource for mold concerns across our service area, including Cincinnati, OH.

It’s about more than just getting rid of mold, it’s about making your space safe again.

Don’t Let Mold Take Over

If you’re dealing with mold or think it might be hiding somewhere in your home or business, don’t wait. Let the professionals at 1st Call Disaster Services step in and help. We’re ready to inspect, remove, and restore your space with care and expertise.

Roofing Services in Florence, KY

Roofing Services That Goes Beyond the Surface

Here at 1st Call Disaster Services, we know that a good roof isn’t just about shingles and nails, it’s about feeling safe in your home, rain or shine. That’s why we offer roofing services designed to deliver not just repairs, but real solutions. Whether it’s an emergency fix or routine maintenance, we’re here when you need us most.

Fast, Friendly, and Thorough Roof Repair

If you’ve got a leak, storm damage, or wear and tear from age, our roof repair service is ready to step in. We move quickly to assess the damage, provide honest recommendations, and get the work done right. Our experienced team knows how to identify both obvious and hidden damage, making sure your roof repair services leave you better protected than before.

Full-Service Care for Your Entire Property

Our advantage? We’re not just roofers. We’re a full-scale disaster restoration and reconstruction company. That means we approach every job with a broader view of how your roof impacts your entire home. From attic insulation to water intrusion, our roofer services take everything into account so nothing gets overlooked.

Local Pros, High Quality Results

When you choose 1st Call Disaster Services, you’re getting more than just another contractor. Our roofing services are carried out by licensed, experienced pros who genuinely care about doing the job right. We live and work in the same communities you do, and we take pride in building roofs and relationships that stand the test of time.

Preventative Roof Services

Not every job needs to start with a disaster. Our roof services also include inspections and preventative maintenance to help you avoid costly issues down the line. We’ll check for signs of wear, small leaks, or hidden problems that could turn into big headaches. By catching issues early, we can help extend the life of your roof and save you money in the long run.

Let’s Get to Work

No matter what brings you to us—hail damage, roof leaks, or just time for an inspection—we’re ready to jump in and help. Our goal is to deliver roofer services that are fast, affordable, and always built to last. With 1st Call Disaster Services, you’ll get honest answers, reliable results, and a team that treats your home like it’s their own.

Roofing Services - 1st Call Disaster Services

Are You Facing A Large Loss & Need Restoration in Florence, KY? We’ve Got You Covered!

Large Loss? No Problem. We’re Built for Big Disasters

When you’re facing a large loss restoration project, every second counts, and working with an experienced team is essential. At 1st Call Disaster Services, we specialize in tackling large-scale disasters for commercial, industrial, and multi-structure properties. Whether it’s catastrophic water damage, widespread fire destruction, or severe storm impact, we’re equipped to restore your property fast.

We offer comprehensive large loss restoration services, including:

  • Water and flood damage cleanup
  • Fire damage and smoke restoration
  • Mold mitigation
  • Structural drying and repair
  • Full reconstruction

When the damage is big, trust the company built for big jobs. 1st Call Disaster Services is your go-to expert for large loss restoration. Give us a call for a rapid response and immediate relief.

FAQs

Call 1st Call Disaster Services right away. The sooner we can begin water removal and drying, the better we can protect your property from further damage and mold growth. Avoid touching electrical appliances and stop the source of the water if it’s safe to do so.

In many cases, yes. We work directly with most major insurance providers and can help you navigate the claims process. Coverage depends on the source of the damage and your policy, so it’s best to contact your provider and let us assist with documentation.

Yes. We use advanced moisture detection tools and industrial equipment to locate and remove hidden water. Our goal is to fully dry and restore the affected area to prevent long-term issues.

Delaying treatment can lead to structural damage, mold growth, and the loss of personal property. Acting fast significantly reduces the cost and complexity of repairs.

Absolutely. Mold can begin growing within 24–48 hours in damp areas. That’s why we take every precaution during water restoration to fully dry and sanitize your space to prevent mold from taking hold.

If you notice a musty odor, visible spots on walls or ceilings, or experience increased allergy symptoms indoors, you may have mold. Mold often grows in hidden areas like behind walls, under flooring, or in damp basements. Our team can perform a thorough inspection to confirm the presence and extent of mold.

Mold thrives in areas with excess moisture. This includes spaces with leaks, flooding, high humidity, or poor ventilation. Bathrooms, attics, crawl spaces, and basements are common problem areas. Identifying and fixing moisture sources is key to preventing future mold growth.

Mold removal refers to the physical elimination of visible mold, while mold remediation includes addressing the underlying moisture problems to prevent mold from coming back. At 1st Call Disaster Services, we provide both services to ensure a complete solution.

Mold removal refers to the physical elimination of visible mold, while mold remediation includes addressing the underlying moisture problems to prevent mold from coming back. At 1st Call Disaster Services, we provide both services to ensure a complete solution.

It depends on the age of your roof and the extent of the damage. We always start with a detailed inspection to assess the condition of your roof. If repairs are enough to restore it safely, we’ll recommend that first. But if the damage is widespread or the roof is nearing the end of its lifespan, a replacement might be more cost-effective in the long run.

Yes, we do. We understand that storms and leaks don’t happen on a schedule. That’s why we offer fast, responsive roof repair service when you need it most—day or night.

We recommend scheduling a professional roof inspection at least once a year and after any major storm. Regular inspections help catch small issues early before they become bigger—and more expensive—problems.

Yes! Routine maintenance helps extend the lifespan of your roof and prevents costly damage down the road. Investing in regular inspections and minor repairs now can save you thousands in future roof repair services or replacements.

Yes, we provide water restoration services for both homes and businesses. One of our areas of expertise is large loss restoration.Whether it’s from flood, fire, mold growth, biohazards or trauma, or anything in between, our large loss restoration team is ready to tackle all of your needs and get you back on track.

It’s easy—just give us a call 24/7. Our team is ready to respond quickly, assess the damage, and start the restoration process right away.

About Florence, KY

Florence, Kentucky is a fast-growing city in Boone County, located just south of Cincinnati. With a population of around 32,000, it balances suburban comfort with easy access to a major metro area. Florence is best known for the quirky “Florence Y’all” water tower—an accidental landmark that’s become a local icon and a point of civic pride.

Florence is a regional shopping hub. The Florence Mall draws visitors from across Northern Kentucky, and the city is packed with restaurants, big-box stores, and entertainment venues. It’s a place where retail thrives, but industry plays a major role too. With proximity to interstates and the Cincinnati/Northern Kentucky International Airport (CVG), Florence supports logistics, manufacturing, and tech-based employers.

Families appreciate Florence for its solid public schools and family-friendly parks like Florence Nature Park and the skate-friendly Stringtown Park. The city also has a minor league baseball team, the Florence Y’alls, which brings in crowds each summer and reflects the city’s quirky spirit.

Despite the growth, Florence retains a working-class edge and a no-frills charm. It’s not trying to be trendy—it’s focused on being livable. The city is investing in infrastructure and development while keeping housing affordable compared to nearby areas.

 

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1st Call Disaster Services, located in Northern Kentucky, is locally owned and operated by Shane Heilman. We have the skills and equipment to handle any size restoration project, and we take pride in providing our community with the highest level of customer service.